iFoxCam.com - Security Camera System, Wireless Security Cameras, and Surveillance Camera Security

iFoxCam Troubleshooting :: Questions and Answers

	How can I play back my recorded video clips?
	You need the FLV Player to play back saved video clips. This utility is free, and can be downloaded HERE. (Video clip playback is currently only available for Windows users.)

I can't see my video from a remote location.

You must remain logged into your account to be broadcasting video.

If you are not logged on to your account, you are not broadcasting. You must log into your account on your 'broadcast' computer (the one your camera is connected to) and set up your camera. (You may minimize your browser window if you like.) This will keep your camera active and feeding video to the iFoxCam servers, where your video will be accessible from remote locations.

I have an iSight camera.

iSight cameras have very high image resolution, and can sometimes overload your firewire cable causing your video to "freeze" onscreen.

There are two things you can do to help remedy this problem.

1. Lower the bandwidth setting on your iSight camera. Open iChat and choose "Preferences..." from the iChat menu. Then choose click on the Video icon.

Choose 100 Kbps as your Bandwidth Limit.
Close iChat.

2. If your camera still freezes, right click on the video screen in the iFoxCam application and choose "Settings", then click on the Camera tab (icon looks like an 'eyeball-style' webcam).
Choose a different camera from the list. Wait a few seconds, then choose the iSight again (IIDC FireWire Video). This will reset your camera and start your video again.

I've logged in, but I don't see any video, just a grey screen.

If you are on the computer that your webcam is connected to:

a. You may be behind a "stateful security" firewall. To determine if this is the case, run THIS TEST. If any of the tests report "Success" your firewall is *not* stateful security level, so you should move on to solution b.

b. Your camera is not turned on.

c. Your camera is not chosen in the default settings.
Right-click on the video window and choose 'Settings...', then click on the Camera tab (icon that looks like an eyeball). In the dropdown menu, choose your camera from the list. If no cameras are found, check the cables and power supply to the camera.

d. Your Flash Player may be out of date or corrupt. Download and install an updated Flash Player and try again.

e. Your computer may have a virus that is interfering with your internet connection. Run a virus detection program such as Norton Antivirus to detect and remove the virus.

If you are logging in from a remote location, either under the Master Account or a Guest Account:

b. The camera you are trying to watch is not currently logged in and broadcasting.

c. Your Flash Player may be out of date or corrupt. Download and install an updated Flash Player and try again.

d. Your computer may have a virus that is interfering with your internet connection. Run a virus detection program such as Norton Antivirus to detect and remove the virus.

I try to login and get a screen that says "Sorry..."

You are attempting to login with an invalid or incorrect username or password:

Login information is cAse SeNstiVe, so it must be typed exactly as originally chosen.

To have your login information resent to you, please send an email to with your account number and the full name of the account holder.

If you are logging in using a Guest Password, it may have expired.

Guest Passwords are only valid for 24 hours. Check with the Master Accountholder to verify your Guest status.

	When I record clips, it automatically stops recording after a short period of time. Is this normal?
	Yes. Recording time on clips is limited to avoid excessively large files.

	When I try to switch cameras, sometimes my video freezes. Why does this happen?
	Clicking on a button that does NOT have a camera attached to it will appear to freeze your video. To activate the video again, click on CAM Button 1.

	I add a guest account, but it doesn't appear in my list of guests.
	You'll need to change the cache options on your browser to see the updated guest list. In Internet Explorer, under Tools --> Internet Options --> General Tab, click the Settings button under Temporary Internet Files. Here, choose to Check for newer versions of stored pages Every visit to the page. Choose OK, then OK again to close the dialog box.

	None of these questions solves my problem. What should I do now?
	Contact iFoxCam Tech Support by sending an email to with the following information: account number, the full name of the account holder, and a detailed description of your problem. Expect a response within 24 hours.